Executive - Billing & Collections

What we want to accomplish and why we need you?

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.

Ok, you're sold, but what are we looking for in the perfect candidate?

Gain complete proficiency in managing billing systems and financial operations with the ability to execute end-to-end billing and collection processes efficiently, including:

• Email Etiquettes: Maintain professional and timely communication with both internal and external stakeholders to ensure smooth operations and strong relationships.
  
  

• Building Reports: Create, maintain, and present comprehensive billing and collection reports, ensuring accuracy and consistency.
  
  

• Excel Proficiency: Utilize advanced Excel functions to manage financial data, perform detailed analysis, and generate actionable insights for better decision-making.
  
  

• Contract Interpretation: Possess a deep understanding of client contracts to ensure accurate billing, compliance with terms, and efficient invoicing processes.
  
  

• GST & Tax Knowledge (India-specific): Demonstrate expertise in applying Indian GST and tax regulations to ensure invoicing and collections are fully compliant.
  
  

• Collections and Billing Knowledge: Oversee the complete billing and collections process from invoice generation to payment follow-ups, ensuring timely and accurate handling of financial transactions.
  
  

• Collaboration and Communication: Collaborate with internal teams and communicate effectively with clients to resolve any billing-related concerns or discrepancies.

Requirements*

• A minimum of 1+ year of experience in billing & collections roles. 

• Strong communication skills to ensure professional, clear, and timely email interactions with clients and internal teams.
  
  

• Ability to create accurate and organized billing and collection reports for analysis and decision-making.
  
  

• Advanced knowledge of Excel for managing financial data, performing calculations, and creating reports.
  
  

• Ability to review and interpret client contracts to ensure accurate billing and compliance.
  
  

• Understanding of Indian GST and tax regulations for accurate invoicing and compliance.
  
  

• Comprehensive understanding of the billing and collections process, from invoicing to follow-ups on payments.
  
  

• Experience with Zoho or similar CRM/billing systems is an advantage.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.

• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.

• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.

• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.

• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.

• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool

• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.