Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do every day?
You will be responsible for growing partnerships in several target regions. You will conduct extensive outreach and solicit partners who can resell our products, integrate with our products, and refer clients to us. You will demonstrate the ability to walk prospective partners through our product offerings and partnership models and guide them through the process of becoming a partner. You will also actively manage the signed partners by keeping them up to date on product and pricing changes as well as keeping them engaged with us and get business from them.
We’re looking for an energetic, creative, and entrepreneurial individual who can help us expand and empower our partner network.
1. Strategic Partner Governance & Retention
Maintain a high-frequency cadence with top-tier partners (Agencies, Affiliates, and Merchant Agrregators) through Monthly and Quarterly Business Reviews (QBRs).
Proactively identify "churn risk" at the partner level and implement intervention strategies to maintain ecosystem health.
2. Partner Revenue & GMV Expansion
Drive "Partner-Sourced Revenue" by identifying expansion opportunities within their existing merchant portfolios.
Work with partners to upsell advanced features like Agentic AI Chat, Voice bots, and RTO optimization nudges.
3. Partner Enablement & "Chai par Charcha" Initiatives
Execute high-impact enablement sessions, training partners on the latest Interakt product updates and AI capabilities.
Lead co-marketing efforts and localized lead-gen events (like the "Chai par Charcha" format) to increase qualified lead flow.
4. Joint GTM Execution
Collaborate with partners to design and launch joint Go-To-Market (GTM) campaigns.
Align partner incentives with Interakt’s monthly and quarterly targets (JFM/AMJ) to ensure over-achievement of growth thresholds.
What You Bring
3-6 years of experience in Partner Management, Channel Sales, or Account Management within the SaaS/Fintech/CPaaS space.
Domain Expertise: Deep understanding of the WhatsApp Business API ecosystem, Shopify/eCommerce stacks, and CRM integrations.
Commercial Acumen: Ability to negotiate revenue-share models, manage payouts, and build financial projection models for partners.
Execution Intensity: Comfortable working in a high-speed environment where you are expected to manage a large volume of partners without compromising on quality.
Must at least be a graduate of a reputed university
MBA in Marketing is an added advantage
3-6 years of experience in Consulting, Customer Success, and Strategy roles
Excellent written and verbal communication skills
Self-starter who can own relationships and proactively build on them
Proficient in PowerPoint, Excel, Word
An entrepreneurial and creative generalist who can multitask and switch contexts easily
Hands-on experience in LinkedIn Sales Navigator and the ability to visualize data will be an added advantage
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Tell me more about Haptik
● On a roll: Announced a major strategic partnership with Jio.
● Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30, and MIT 35 Under 35 Innovators.
● Great culture: The freedom to think and innovate defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks not to get too worked up.
● Huge market: Disrupting a massive, growing chatbot market. The global market is projected to attain a valuation of US $0.94 bn by the end of 2024 progressing from US $0.11 bn earned in 2015.
● Great customers: Businesses across industries - Samsung, HDFCLife, and Times of India are some that have relied on Haptik's Conversational AI solutions to engage, acquire, service, and understand customers.
● Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stressful, but working hard for something we love is called passion! At Haptik we passionately solve problems to be able to move faster and don't shy away from breaking things!