What do we want to accomplish and why do we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do every day?
As an Implementation Engineering Consultant, you will be responsible for integrating and deploying scalable solutions in live customer environments. You’ll work closely with cross-functional teams to ensure smooth implementation of backend systems, APIs, and data pipelines. This role requires strong problem-solving skills, hands-on experience with Python and databases, and the ability to manage multiple projects in a fast-paced, agile setup. If you're detail-oriented, proactive, and thrive in dynamic environments, this role is a great fit.
Requirements:
Bachelor’s degree or higher in Computer Engineering, Computer Science, or a related field.
2–4 years of experience in developing, integrating, and deploying scalable applications in production environments.
Strong command over Python and working knowledge of Django or similar frameworks.
Proven ability in designing and managing large-scale relational and NoSQL database schemas using MySQL, MongoDB, etc.
Hands-on experience integrating external APIs, managing authentication layers, and handling data pipelines.
Familiarity with backend technologies such as RabbitMQ, Redis, Elasticsearch, and Docker is a strong plus.
Exposure to AI/ML-driven systems and implementing them into live customer environments is highly desirable.
Strong problem-solving and debugging skills, with the ability to handle live deployment and integration challenges.
Exceptional written and verbal communication skills for effective collaboration with internal teams and external stakeholders.
Strong organizational and time management abilities to balance multiple parallel implementations.
Entrepreneurial attitude with a “hustler” mindset — eager to learn, own outcomes, and drive projects to success.
Comfortable working in fast-paced, ambiguous environments with tight turnarounds and shifting priorities.
Detail-oriented approach with a focus on security and data privacy, especially while handling Personally Identifiable Information (PII) or Protected Health Information (PHI).
Bonus Points:
Experience in CI/CD pipelines or cloud platforms (AWS, GCP, Azure)
Familiarity with container orchestration tools like Kubernetes
Prior client-facing or delivery experience
Tell me more about Haptik
On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.